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Support and OperationsStage: Prototype

LotusDesk

An internal remote support and device management solution built on RustDesk.

Open Live Environment
LotusDesk remote support interface

Key Contribution

Boosts operational speed with Windows MSI distribution, automated server setup, and multilingual support.

Stage

Prototype

Technology

Vue.jsRustDeskFlutterDocker ComposeUbuntu 22.04

Technical Summary

  • The SPA runs on Vercel, and light/dark themes are automatically aligned with system settings.
  • Language is selected automatically from browser preferences, with English as the fallback.
  • Color palette, iconography, and product branding were customized in the Flutter layer.
  • A one-click action fills ID Server, Relay Server, and Key fields for fast support sessions.
  • The Rust layer connects by default to a RustDesk Server deployed on Oracle Cloud via Docker Compose.

Future Opportunities

  • Access model restricted to verified customer accounts
  • Auto-approval and passwordless support flows for support requests
  • One-click support request generation directly from POS applications
  • Module packaging for paid, free, and rental licensing models
  • Platform expansion with Mac, Linux, and mobile build channels